Reference

How We Keep Your Account Information Secure

Your account at totopedia 2 holds payment details, deposit history, and withdrawal records—data we encrypt end-to-end and store only as long as you play with us.

End-to-end encryption on all depositsDANA, OVO, GoPay and QRIS payment records stored separatelyYou control what we keep and what we delete
totopedia 2 How We Keep Your Account Information Secure
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy requests, data access forms, or deletion instructions to our privacy team at…
In-Account Help Centre Open the Settings menu in your totopedia 2 lobby, select Privacy & Security, and…
Live Chat – Monday to Friday, 09:00–21:00 WIB Players in Bandung, Medan and across Indonesia can chat live with our privacy specialist…
HOW WE HANDLE IT

Your Data Rights & Our Security Practices

Encrypted Payment Storage

DANA, OVO, GoPay and QRIS transactions are encrypted at rest and in transit. We never store full card numbers or bank credentials; payment processors hold those securely on your behalf.

Your Right to Access

Request a copy of all personal data we hold about you—name, email, deposit history, gameplay logs, withdrawal records—in a portable format. Requests are fulfilled within 14 days where local law permits.

Deletion & Retention

After your account closes, we retain transaction records for seven years to comply with local regulations. Non-regulatory data—gameplay logs, promotional emails—are deleted within 30 days of your request.

Cookie & Tracking Practices

We use session cookies to keep you logged in and analytics cookies to count page visits, never to profile you across other websites. You can disable non-essential cookies in your Settings without losing account access.

Third-Party Access Rules

We share data only with payment processors, anti-fraud teams, and local gaming regulators where local law requires it. We never sell your information to marketers or data brokers.

Request Changes to Your Data

Update your email, phone, or payment method directly in Settings. For corrections to account records or withdrawal history, contact our support team with proof of the error.

Privacy Policy Frequently Asked

We collect your name, email address, phone number, date of birth, residential address, and payment method (DANA, OVO, GoPay, QRIS or bank details). We also record your gameplay activity, deposit and withdrawal history, and IP address for security and regulatory compliance.

Transaction records and payment history are retained for seven years to meet local regulatory requirements. Account profile data, gameplay logs, and promotional records are deleted within 30 days of your closure request, depending on local law.

Yes. Contact our privacy team at [email protected] or use the Data Access form in your Settings menu. You will receive your complete file—name, email, payment records, transaction history, gameplay activity—in a portable format within 14 days where local law permits.

No. We never sell your personal data to marketers, data brokers, or other commercial entities. We share information only with payment processors, fraud-prevention partners, and local gaming regulators when local law requires it.

All deposits and withdrawals are encrypted end-to-end. We do not store full payment credentials; payment processors retain those securely. Your transaction records are encrypted at rest in our database and accessible only to our payments team.

Yes. Open Settings, select Account Closure, and submit a deletion request. Your profile will be closed within 48 hours. Transaction records stay for seven years for regulatory compliance, but your gameplay logs and profile data are deleted within 30 days.

Session cookies keep you logged in during play. Analytics cookies count visits and track page performance. Non-essential cookies are optional and can be disabled in Settings without affecting your ability to deposit, play, or withdraw.